Refund Policy

1. 14-Day Refund Window

GetProposalFlow offers a 14-day refund window for GetProposalFlow subscriptions purchased through Paddle. If you request a refund within 14 days of the original purchase date, your request will be honored in line with Paddle's refund policy and any mandatory consumer rights that apply to you.

2. How to Request a Refund

Email [email protected] from the address used for your purchase. Include the purchase email and, if available, the Paddle transaction or invoice number. Do not send card or bank details by email.

Refund requests may also be processed through Paddle where applicable.

3. What This Policy Covers

Paddle is our Merchant of Record and handles payment processing, taxes, and refund operations for eligible GetProposalFlow subscription transactions. Refund timing can depend on your payment method and financial institution.

This policy does not cover payments between ProposalFlow users and their clients. Those payments go directly through payment methods selected by the user and are governed by the agreement between that user, their client, and the relevant payment provider.

4. Cancellations

You may cancel a paid subscription at any time. Unless a refund is approved or applicable law requires otherwise, cancellation stops future renewal and access to paid features continues until the end of the current billing period.

5. Contact

For refund or cancellation questions, contact [email protected].